Frequently Asked Questions
Are you fully insured?
Yes, all our employees are covered under workmans comp and we are fully licensed and insured.
What areas do you cover?
All of central and south Florida. Delivery fees are determined by location.
Can we pick up chairs, tables or furniture?
No. Our staff handles all transporting of the tables, chairs and furniture to and from your event. Some exceptions will apply.
What types of payments are accepted and when is the payment due?
We accept all major credit cards as well as cash and personal or business checks. A returned check fee will apply on insufficient funds. A 50% deposit is required when booking your order and the balance is due the Wednesday before your event.
How long may I use the rental items?
The standard agreement is for a one day rental (24 hours). All of our items are available for multi-day rentals. Please call our office for pricing.
Is a reservation required?
Yes. As soon as you have made your decision about your rental needs, the reservation should be made as soon as possible as it guarantees your product availability. A 50% deposit is required to reserve your order along with a signed quote and rental agreement.
When can I expect my delivery and pick up?
Your event is our priority. We will work with you or your planner to determine the best time to deliver and pick up.
What if I need to change the quantity of rentals?
All changes need to be made 2 days (48 hours) before your event date.
What are your hours of delivery?
We deliver 24 hours a day, 7 days a week. – except for major holidays.
All charges are for time out whether used or not, so please make your selections carefully. Cancellations made at least 72 hours (3 days) in advance of your event will have a 25 percent restocking fee applied. Any cancellation within 72 hours of your event will be subject to a 50 percent restocking fee.
Do you set up and break down your equipment?
Yes we do, for an additional charge. Call for specific information.
Regular delivery hours are 8 am to 5 pm Monday through Friday, and Saturday 8 am to 2 pm. Deliveries can be made 24 hours a day, 7 days a week. Additional fees will be implemented for deliveries outside of our regular business hours. We are closed all major holidays. Standard charges are for deliveries made to the door at ground level. Additional charges will incur based on logistics of the event and will vary depending on labor.