FREQUENTLY ASKED QUESTIONS
ARE YOU FULLY INSURED?
Yes, all our employees are covered under workman’s comp and we are fully licensed and insured.
WHAT AREAS DO YOU COVER?
All of central and south Florida. Delivery fees are determined by location.
CAN I PICK UP CHAIRS, TABLES, OR FURNITURE?
We allow items to be picked up from our warehouse on a case by case basis. A covered vehicle is required for pick up, payment in full, and a signed contract.
WHAT TYPES OF PAYMENTS ARE ACCEPTED AND WHEN IS THE PAYMENT DUE?
We accept Zelle, ACH Transfer, cash and checks. All major credit cards are also accepted and subject to a 3% convenience fee. A returned check fee will apply on insufficient funds. A 50% deposit is required when booking your order and the balance is due three days before your event. If you are booking within seven days of your event, payment is due in full.
HOW LONG MAY I USE THE RENTAL ITEMS?
The standard agreement is for a one day rental (24 hours). All of our items are available for multi-day rentals. Please call our office for pricing.
IS A RESERVATION REQUIRED?
Yes. As soon as you have made your decision about your rental needs, the reservation should be made as soon as possible as it guarantees your product availability. A 50% deposit is required to reserve your order along with a signed quote and rental agreement.
WHEN CAN I EXPECT MY DELIVERY AND PICK-UP?
We will work with you or your planner to determine the best time based on your preferences and access times.
WHAT IF I NEED TO CHANGE THE QUANTITY OF RENTALS?
All changes need to be made 2 days (48 hours) before your event date.
WHAT ARE YOUR HOURS OF DELIVERY?
We deliver 24 hours a day, 7 days a week. – except for major holidays.
Cancellations made at least 72 hours (3 days) in advance of your event will have a 50 percent administrative fee applied. Any cancellation within 72 hours of your event will be subject to a 75 percent restocking/administrative fee. Day-of cancellations and special-ordered items are non-refundable.
DO YOU SET UP AND BREAK DOWN YOUR EQUIPMENT?
Yes we do, for an additional charge. Call for specific information.
Standard charges are for deliveries made to the event space at ground level. Additional charges will incur based on logistics of the event and will vary depending on labor. Deliveries or pick-ups between the hours of midnight and 7 am will be subject to an after-hours fee. We are closed for all major holidays.
DO YOU HAVE A DELIVERY MINIMUM?
Our minimum for local deliveries is $500 (including the delivery fee). Surrounding areas are $800-$3,000. Please inquire for details.
WHAT IF IT RAINS DURING MY OUTDOOR EVENT?
With this being Florida, it is imperative to have a backup plan in case of rain. It is the Renter’s responsibility to have such plans. We will happily relocate in the case of inclement weather.